About > Security

Security

At a time when entertainment-asset piracy frequently makes headlines, it is important that all caption companies offer the best possible security and confidentiality to their customers. VITAC leads the industry in this effort with outstanding commitment to the protection of program assets and intellectual property. We've created a culture of confidentiality encompassing six different aspects of our service:

• People and Policies
• Production Procedures
• Infrastructure
• Hardware
• Software
• Customer Interface

People and Policies:

All of VITAC's English-language captioners are employees and sign a strict confidentiality agreement upon the start of employment. The confidentiality agreement is posted internally and reviewed with each employee annually. Internet usage is monitored on an ongoing basis. Independent contractors hired for multi-language captioning and subtitling are subject to these same confidentiality requirements.

Production Procedures:

VITAC uses remote captioners for realtime services only. All prerecorded shows for customers who supply video tapes or FTP digital video files for offline captioning are captioned on site, with close supervision, assuring the highest degree of confidentiality and client-asset protection.

All analog and digital assets are handled or disposed of according to client specifications and all in-house tapes and encoding or duplication equipment are kept in a secure location.

Infrastructure:

VITAC’s office infrastructure is compliant with the regulations approved by the Motion Picture Association of America (MPAA). These include but are not limited to secure facility entrances, secure tape and digital-file storage and disposal, and the use of closed-circuit cameras.
Caption software and equipment is standard in all facilities with computer-administrative rights belonging only to IT personnel.

Hardware:

All recording devices on captioner computers are disabled, and laptops are not used for captioning. Recording devices for use in our realtime captioning department are kept in a central locked location. Our centralized, server-based controls limit access to assets on the network. All email attachments are restricted to 9MB and file-transfer access is limited via strict routing rules.

Software:

Firewalls, virus shields, anti-spyware and other system protections are closely monitored and updated.

Customer Interface:

All video programming is stored digitally in a centrally managed server with tightly restricted access. We recommend our customers deliver video in a low resolution MPEG-1 digital file format using our SSL secured File Transfer Protocol (FTP) video file delivery connection.