Customers > Local Captioning Solutions
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KEY BENEFITS
• Highest Quality – 97+% accuracy
• Large Capacity, Flexible Scheduling
• Production Coordination Team—unique to industry
• 24/7/365 Support and Service |
Local Captioning Solutions
VITAC has a significant presence in local captioning, providing
captions for over 32 local and regional networks. We provide
a wide range of service options to our local customers that
are customized to fit their particular value/service needs.
The service can include many of the specifics that have made
VITAC the national leader in closed captioning:
VITAC provides high-quality captions:
- Captioners are highly trained and experienced employees
using standardized equipment and uniform captioning procedures
and guidelines.
- A production coordination team supports captioners
and customers 24 hours a day, 7 days a week. This centralized
team assumes responsibility for quality control (timely captions,
replacement captioners and problem resolution).
- Before programming begins, captioners import detailed
word lists and dictionaries created for each demographic area,
ensuring they know local cities, public figures, roads and
traffic as if they lived in the region themselves.
VITAC creates customized technical solutions:
- Captions are delivered via telephone line or Internet
protocol (IP).
- VIP (VITAC Internet Protocol) software allows remote
captioners to actually see programming while they caption.
- Newsroom service can and is often incorporated into
captioning operations.
- An internal switching program enables VITAC to change
captioners during long, commercial-free programming or emergency
broadcasts without any interruption in captioning.
VITAC offers outstanding customer service:
- Knowledgeable technicians answer our toll-free hotline
number 24 hours a day, seven days a week (1-800-278-4822).
Call this number to schedule emergency captioning, test encoders
or report problems.
- VITAC's dedicated client services department coordinates
captioning projects, creates FCC compliance reports and supports
customers new to captioning.
- VITAC records, researches and solves every technical
difficulty, no matter how small.
Do you need to know the FCC mandates?
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